Customereye

Chapters Indigo

Media & Contentchapters.indigo.ca

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,311 days (about 2.3 per month). Busiest month: 10% of reviews. Languages: en 99%, fr 1%.

Overall Score

36/100
+8.3 vs. last month1.51 ★ average rating · 100 reviews
36/100 from 100 reviews over 13 months, moderate confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

36.2

Industry average 61.5

25.3 below average

Rating

1.51

Industry average 4.08

2.57 below average

Reply rate

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Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#960of 1059 ranked in Media & Content
Top 91% · Bottom Tierup 3 from last month
#1 (best)#1059 (worst)
#958Peer
#959Peer
#960This company
#961Peer
#962Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

25% of reviews positive, 75% negative

25%
positive
  • Positive25%
  • Neutral0%
  • Negative75%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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