Appliances & Home Electronics • United Kingdomadapterfamily.co.uk
Review data last updated .
Based on public reviews and response behavior.
2,787 days of reviews, with a sparse monthly review flow. Busiest month: 8% of reviews. Languages: en 100%.
Appliances & Home Electronics average: score 59.6, rating 3.99 stars, reply rate 35.0%, over 921 ranked companies · benchmark 5 Nov 2026
Score
40.4
Industry average 59.6
19.2 below average
Rating
2.06
Industry average 3.99
1.93 below average
Reply rate
—
Industry average 35.0%
not measured
Among ranked Appliances & Home Electronics companies
Only companies with enough recent, scoreable reviews are ranked.
31% of reviews positive, 69% negative
Covering May 2025, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 921 ranked companies in Appliances & Home Electronics (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.271 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 40.4 sits in the bottom quarter of about 900 ranked Appliances & Home Electronics companies (25th percentile: 49, median: 61). The weakest topic and the reply rate are the two levers that move this score fastest.
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