Roberts Radio

Appliances & Home Electronics • United Kingdomrobertsradio.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−20.0 vs. last month4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#83of 189

Top 44% · Upper Half

#1 (best)#189 (worst)

#81Peer

#82Peer

#83This company

#84Peer

#85Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 18% negative

82%

positive

Positive82%
Neutral1%
Negative18%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

22.2%

Delivery Shipping

20.2%

Response Speed

13.0%

Customer Support

11.3%

Onboarding

10.9%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 24.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.3%

4★

8.0%

3★

3.7%

2★

2.3%

1★

4.7%

Based on 600 analyzed reviews. Sentiment is slipping: 68.8% of reviews in the last three months were positive, compared with 86.7% in the three months before that.

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