ACLS Certification Institute

Professional Certification & Skills • United Statesacls.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−3.8 vs. last month4.28 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#261of 281

Top 93% · Bottom Tier

#1 (best)#281 (worst)

#259Peer

#260Peer

#261This company

#262Peer

#263Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 27% negative

70%

positive

Positive70%
Neutral3%
Negative27%

Sentiment Balance

Covering May 2020 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

22.0%

Loyalty

17.3%

Onboarding

17.0%

Customer Support

11.7%

Response Speed

9.2%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 6.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 43.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

64.2%

4★

16.7%

3★

8.5%

2★

3.8%

1★

6.8%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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