Based on public reviews and response behavior.
727 reviews over 3,421 days (about 6.5 per month). Busiest month: 8% of reviews. Languages: en 99%, unknown 1%, es 0%.
Professional Certification & Skills average: score 70.7, rating 4.57 stars, reply rate 41.7%, over 1,318 ranked companies · benchmark 23 Oct 2026
Score
47.9
Industry average 70.7
22.8 below average
Rating
3.76
Industry average 4.57
0.81 below average
Reply rate
—
Industry average 41.7%
not measured
Among ranked Professional Certification & Skills companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 32% negative
Covering August 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 727 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
The single largest driver of 1-star reviews and churn signals is the hour-expiry and auto-renewal policy. Implement a minimum 90-day hour rollover window, send proactive SMS/email reminders at 30 and 7 days before hour expiry, and introduce a clear self-service cancellation portal.
The current 0.0% reply rate is a critical reputational liability. Hire or designate a customer intelligence team to respond to all 1-star and 2-star reviews within 48 hours with personalized, root-cause-addressing replies rather than the current copy-paste template.
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