Skillshare

Professional Certification & Skills • United Statesskillshare.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

24/100

+22.8 vs. last month1.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#278of 281

Top 99% · Bottom Tier

#1 (best)#281 (worst)

#276Peer

#277Peer

#278This company

#279Peer

#280Peer

Overall Customer Sentiment

Below Average

29% of reviews positive, 69% negative

28%

positive

Positive28%
Neutral2%
Negative69%

Sentiment Balance

Covering September 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 44% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

24.8%

Customer Support

17.3%

Communication

14.6%

Loyalty

12.3%

Product Quality

8.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 24.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100

68/100

signal score

•Built from a negative-review share of 48.0% across this company's analyzed reviews.
•68 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

7.7%

4★

2.3%

3★

2.0%

2★

1.7%

1★

86.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 23.9% of reviews in the last three months were positive, compared with 20.9% in the three months before that.

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