5 Star Helicopter Tours

Flight & Hotel Booking • United States5starhelicoptertours.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−25.0 vs. last month4.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#122of 225

Top 54% · Mid Pack

#1 (best)#225 (worst)

#120Peer

#121Peer

#122This company

#123Peer

#124Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 13% negative

87%

positive

Positive87%
Neutral0%
Negative13%

Sentiment Balance

Covering September 2022 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

32.9%

Loyalty

21.5%

Customer Support

14.2%

Pricing

10.8%

Response Speed

6.1%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 17.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.5%

4★

5.7%

3★

3.2%

2★

2.5%

1★

7.2%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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