Based on public reviews and response behavior.
101 reviews over 1,074 days (about 2.9 per month). Busiest month: 16% of reviews. Languages: en 95%, unknown 5%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
70.4
Industry average 69.7
0.7 above average
Rating
4.24
Industry average 4.44
0.20 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 23% negative
Covering May 2024 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.
Share of theme mentions
Themes from the 101 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.110 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 23% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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