Based on public reviews and response behavior.
116 days of reviews, with a steady monthly review flow. Busiest month: 39% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,254 ranked companies · benchmark 4 Nov 2026
Score
75.7
Industry average 69.9
5.8 above average
Rating
4.88
Industry average 4.45
0.43 above average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
93% of reviews positive, 7% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes from this company's most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,254 ranked companies in Flight & Hotel Booking (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 14% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 116 mentions with a sentiment score of 89.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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