Based on public reviews and response behavior.
100 reviews over 406 days (about 7.5 per month). Busiest month: 13% of reviews. Languages: en 99%, pt 1%.
Flight & Hotel Booking average: score 68.9, rating 4.40 stars, reply rate 43.8%, over 1,672 ranked companies · benchmark 23 Oct 2026
Score
75.7
Industry average 68.9
6.8 above average
Rating
4.94
Industry average 4.40
0.54 above average
Reply rate
—
Industry average 43.8%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 9% negative
Covering September 2026 — 13 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 8% negative and 8% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,672 ranked companies in Flight & Hotel Booking (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 15% of reviews against an industry average of 42%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 50 mentions with a sentiment score of 89.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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