Based on public reviews and response behavior.
350 days of reviews, with a steady monthly review flow. Busiest month: 19% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,254 ranked companies · benchmark 4 Nov 2026
Score
75.7
Industry average 69.9
5.8 above average
Rating
3.98
Industry average 4.45
0.47 below average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 22% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,254 ranked companies in Flight & Hotel Booking (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Customer Support" is the strongest recurring theme in the reviews: 133 mentions with a sentiment score of 81.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
An average rating of 3.98 stars is 0.5 below the Flight & Hotel Booking average of 4.5. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
