Your Pet Nutrition

Pet Products & Supplies • United Kingdomyourpetnutrition.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−23.3 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#158of 263

Top 60% · Mid Pack

#1 (best)#263 (worst)

#156Peer

#157Peer

#158This company

#159Peer

#160Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 19% negative

78%

positive

Positive78%
Neutral3%
Negative19%

Sentiment Balance

Covering October 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

25.9%

Product Quality

13.4%

Customer Support

12.8%

Pricing

10.8%

Delivery Shipping

10.5%

Most feedback concerns Loyalty.

The most common complaint theme is Communication, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100

33/100

signal score

•Built from a negative-review share of 15.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.2%

4★

5.2%

3★

3.3%

2★

1.5%

1★

5.8%

Based on 600 analyzed reviews. Sentiment is slipping: 82.4% of reviews in the last three months were positive, compared with 92.5% in the three months before that.

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