Customereye

Honest Paws

Pet Products & Supplies • United Stateswww.honestpaws.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

69/100
4.48 ★ average rating · 2,002 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#35of 263
Top 13% · Top Tier
#1 (best)#263 (worst)
#33Peer
#34Peer
#35This company
#36Peer
#37Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering June 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,995 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.2%
Delivery Shipping
15.6%
Product Quality
14.9%
Response Speed
11.9%
Loyalty
11.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100
58/100
signal score
  • Built from a negative-review share of 23.4% across this company's analyzed reviews.
  • 12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
78.9%
4
6.5%
3
5.0%
2
2.5%
1
7.1%

Based on 2,002 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 41.7% in the three months before that.

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