Based on public reviews and response behavior.
100 reviews over 929 days (about 3.3 per month). Busiest month: 63% of reviews — one month dominates this sample. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,071 ranked companies · benchmark 25 Oct 2026
Score
55.1
Industry average 65.1
10.0 below average
Rating
4.20
Industry average 4.37
0.17 below average
Reply rate
—
Industry average 37.3%
not measured
Not ranked
no reviews in the last 12 months
75% of reviews positive, 24% negative
Covering June 2023 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,071 ranked companies in Pet Products & Supplies (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.235). Review the worst months in the trend data to identify specific operational or product issues.
"Delivery Shipping" is the strongest recurring theme in the reviews: 60 mentions with a sentiment score of 71.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
