YNAB

Software & Web Services • United Statesynab.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+1.7 vs. last month3.84 ★ average rating · 1,465 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#259of 363

Top 71% · Mid Pack

#1 (best)#363 (worst)

#257Peer

#258Peer

#259This company

#260Peer

#261Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 30% negative

68%

positive

Positive68%
Neutral2%
Negative30%

Sentiment Balance

Covering August 2026 — 36 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 28% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,421 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

21.2%

Customer Support

17.8%

Loyalty

16.3%

Product Quality

11.0%

Onboarding

10.4%

Most feedback concerns Pricing.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 29.8% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

59.2%

4★

9.4%

3★

5.9%

2★

6.9%

1★

18.6%

Based on 1,465 analyzed reviews. Sentiment is slipping: 49.2% of reviews in the last three months were positive, compared with 71.0% in the three months before that.

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