Tello

Software & Web Services • United Statestello.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−7.3 vs. last month3.90 ★ average rating · 1,302 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#103of 363

Top 28% · Upper Half

#1 (best)#363 (worst)

#101Peer

#102Peer

#103This company

#104Peer

#105Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 35% negative

63%

positive

Positive63%
Neutral2%
Negative35%

Sentiment Balance

Covering August 2026 — 105 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 37% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,244 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.0%

Product Quality

14.1%

Communication

13.7%

Pricing

12.1%

Problem Resolution

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100

33/100

signal score

•Built from a negative-review share of 34.9% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

62.2%

4★

8.4%

3★

5.3%

2★

5.7%

1★

18.4%

Based on 1,302 analyzed reviews. Sentiment is improving: 81.8% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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