Customereye

Otter

Software & Web Serviceswww.tryotter.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

1,422 reviews over 3,102 days (about 14 per month). Busiest month: 9% of reviews. Languages: en 98%, unknown 1%, us 1%.

Overall Score

43/100
3.56 ★ average rating · 1,422 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#705of 854
Top 83% · Bottom Tier
#1 (best)#854 (worst)
#703Peer
#704Peer
#705This company
#706Peer
#707Peer

39 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%
positive
  • Positive58%
  • Neutral2%
  • Negative40%

Sentiment Balance

Covering August 2026 — 53 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 21% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Unlock full insights

Sign up free to view detailed data and analysis