Rev

Software & Web Services • United Stateswww.rev.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+41.7 vs. last month4.11 ★ average rating · 1,272 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#277of 363

Top 76% · Bottom Tier

#1 (best)#363 (worst)

#275Peer

#276Peer

#277This company

#278Peer

#279Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 34% negative

64%

positive

Positive64%
Neutral2%
Negative34%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,254 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

19.0%

Product Quality

17.6%

Customer Support

15.3%

Loyalty

12.7%

Pricing

8.4%

Most feedback concerns Response Speed.

The most common complaint theme is Problem Resolution, making up 5.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 33.8% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

69.7%

4★

7.2%

3★

3.8%

2★

3.9%

1★

15.6%

Based on 1,272 analyzed reviews. Sentiment is improving: 36.4% of reviews in the last three months were positive, compared with 31.2% in the three months before that.

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