Based on public reviews and response behavior.
3,384 reviews over 5,580 days (about 18 per month). Busiest month: 10% of reviews. Languages: en 85%, unknown 13%, fr 1%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026
Score
42.7
Industry average 61.8
19.1 below average
Rating
3.43
Industry average 4.15
0.72 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 40% negative
Covering September 2026 — 132 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 60% negative and 2% neutral.
Share of theme mentions
Themes extracted from 3,384 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,145 ranked companies in Software & Web Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.200 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 42.7 sits in the bottom quarter of about 3,100 ranked Software & Web Services companies (25th percentile: 53, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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