ON1

Software & Web Services • United Stateswww.on1.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+5.0 vs. last month3.61 ★ average rating · 1,197 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#310of 363

Top 85% · Bottom Tier

#1 (best)#363 (worst)

#308Peer

#309Peer

#310This company

#311Peer

#312Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 41% negative

57%

positive

Positive57%
Neutral2%
Negative41%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,191 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

17.7%

Onboarding

13.5%

Customer Support

12.3%

Communication

10.9%

Loyalty

10.7%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 10.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 40.5% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

49.2%

4★

11.7%

3★

10.0%

2★

9.0%

1★

20.1%

Based on 1,197 analyzed reviews. Sentiment is slipping: 26.3% of reviews in the last three months were positive, compared with 36.4% in the three months before that.

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