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Software & Web Services • United Stateswww.mail.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−0.8 vs. last month2.47 ★ average rating · 1,200 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#320of 363

Top 88% · Bottom Tier

#1 (best)#363 (worst)

#318Peer

#319Peer

#320This company

#321Peer

#322Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 76% negative

21%

positive

Positive21%
Neutral4%
Negative76%

Sentiment Balance

Covering August 2026 — 208 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 75% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,200 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

37.7%

Loyalty

12.3%

Problem Resolution

11.9%

Customer Support

11.4%

Product Quality

8.1%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 37.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100

82/100

signal score

•Built from a negative-review share of 75.5% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

28.5%

4★

4.4%

3★

6.2%

2★

7.5%

1★

53.4%

Based on 1,200 analyzed reviews. Sentiment is improving: 41.6% of reviews in the last three months were positive, compared with 34.7% in the three months before that.

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