Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
56% of reviews positive, 42% negative
Covering September 2024 — 302 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 44% negative and 2% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Customer Support, making up 13.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews.
