XEPOS

Professional Services • United Kingdomxepos.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+10.6 vs. last month4.09 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#453of 517

Top 88% · Bottom Tier

#1 (best)#517 (worst)

#451Peer

#452Peer

#453This company

#454Peer

#455Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral1%
Negative29%

Sentiment Balance

Covering November 2024 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 28% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.7%

Problem Resolution

12.8%

Product Quality

12.4%

Response Speed

10.7%

Loyalty

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 12.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 38.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

76.2%

4★

1.3%

3★

0.2%

2★

0.2%

1★

22.2%

Based on 600 analyzed reviews. Sentiment is improving: 70.6% of reviews in the last three months were positive, compared with 52.2% in the three months before that.

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