Customereye

EKM

Professional Services • United Kingdomekm.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
+48.1 vs. last month4.52 ★ average rating · 606 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#307of 517
Top 59% · Mid Pack
#1 (best)#517 (worst)
#305Peer
#306Peer
#307This company
#308Peer
#309Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 605 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.7%
Loyalty
15.6%
Problem Resolution
13.3%
Product Quality
11.7%
Response Speed
11.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • •Built from a negative-review share of 18.2% across this company's analyzed reviews.
  • •5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
82.8%
4★
5.3%
3★
1.3%
2★
2.1%
1★
8.4%

Based on 606 analyzed reviews. Sentiment is slipping: 79.5% of reviews in the last three months were positive, compared with 86.7% in the three months before that.

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