Customereye

EKM

Professional Services • United Kingdomekm.com

Review data last updated .

Based on public reviews and response behavior.

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106 reviews over 2,066 days (about 1.6 per month). Busiest month: 12% of reviews. Languages: en 100%.

Overall Score

67/100
3.92 ★ average rating · 106 reviews
67/100 from 106 reviews over 17 months, moderate confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

66.6

Industry average 66.2

0.4 above average

Rating

3.92

Industry average 4.38

0.46 below average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#732of 1436 ranked in Professional Services
Top 51% · Mid Pack
#1 (best)#1436 (worst)
#730Peer
#731Peer
#732This company
#733Peer
#734Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 30% negative

70%
positive
  • Positive70%
  • Neutral0%
  • Negative30%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Loyalty
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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