eSwipe

Professional Services • Canadaeswipe.ca

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

+25.0 vs. last month3.79 ★ average rating · 433 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#155of 517

Top 30% · Upper Half

#1 (best)#517 (worst)

#153Peer

#154Peer

#155This company

#156Peer

#157Peer

Overall Customer Sentiment

Above Average

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral2%
Negative32%

Sentiment Balance

Covering January 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 421 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.9%

Product Quality

14.2%

Loyalty

10.7%

Pricing

10.4%

Problem Resolution

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 10.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 40.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

58.7%

4★

11.1%

3★

4.4%

2★

2.1%

1★

23.8%

Based on 433 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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