ZenBusiness

Legal & Compliance • United Stateswww.zenbusiness.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

85/100

−13.8 vs. last month4.65 ★ average rating · 2,136 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#1of 101

Top 1% · Top Tier

#1 (best)#101 (worst)

#1This company

#2Peer

#3Peer

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral1%
Negative17%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

35.2%

Product Quality

19.5%

Problem Resolution

10.7%

Response Speed

10.3%

Onboarding

7.0%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100

33/100

signal score

•Built from a negative-review share of 16.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

89.4%

4★

1.9%

3★

0.6%

2★

0.8%

1★

7.3%

Based on 2,136 analyzed reviews. Sentiment is holding steady: 96.1% of reviews in the last three months were positive, compared with 94.2% in the three months before that.

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