Customereye

W.H.Watts & Son

Kids & Familywww.whwatts.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,731 days (about 1.1 per month). Busiest month: 5% of reviews. Languages: en 100%.

Overall Score

77/100
4.48 ★ average rating · 100 reviews
77/100 from 100 reviews over 13 months, moderate confidence.

Kids & Family average: score 68.3, rating 4.43 stars, reply rate 44.2%, over 203 ranked companies · benchmark 17 Oct 2026

Score

76.7

Industry average 68.3

8.4 above average

Rating

4.48

Industry average 4.43

0.05 above average

Reply rate

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Industry average 44.2%

not measured

Competitive Performance Rank

Among ranked Kids & Family companies

#60of 203 ranked in Kids & Family
Top 30% · Upper Half
#1 (best)#203 (worst)
#58Peer
#59Peer
#60This company
#61Peer
#62Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering March 2025 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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