Based on public reviews and response behavior.
100 reviews over 750 days (about 4.1 per month). Busiest month: 27% of reviews. Languages: en 100%.
Kids & Family average: score 68.9, rating 4.48 stars, reply rate 45.4%, over 134 ranked companies · benchmark 9 Oct 2026
Score
75.0
Industry average 68.9
6.1 above average
Rating
4.99
Industry average 4.48
0.51 above average
Reply rate
—
Industry average 45.4%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 9% negative
Covering September 2025 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 134 ranked companies in Kids & Family (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 8% of reviews against an industry average of 45%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 38 mentions with a sentiment score of 89.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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