Customereye

Whites Beaconsfield

Healthcare & Medical • United Kingdomwww.whitesbeaconsfield.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−51.7 vs. last month4.16 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#375of 615
Top 61% · Mid Pack
#1 (best)#615 (worst)
#373Peer
#374Peer
#375This company
#376Peer
#377Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
19.8%
Product Quality
17.2%
Delivery Shipping
15.0%
Response Speed
11.2%
Customer Support
10.4%

Most feedback concerns Loyalty.

The most common complaint theme is Communication, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100
14/100
signal score
  • Built from a negative-review share of 12.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
72.8%
4
5.0%
3
3.5%
2
2.3%
1
16.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.2% of reviews in the last three months were positive, compared with 79.2% in the three months before that.

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