The Westminster Collection

Entertainment & Events • United Kingdomwww.westminstercollection.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+3.5 vs. last month4.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#243of 322

Top 75% · Bottom Tier

#1 (best)#322 (worst)

#241Peer

#242Peer

#243This company

#244Peer

#245Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%

positive

Positive65%
Neutral2%
Negative33%

Sentiment Balance

Covering November 2024 — 85 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 32% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.5%

Delivery Shipping

12.1%

Response Speed

11.8%

Loyalty

11.0%

Problem Resolution

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 12.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 37.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

75.7%

4★

6.2%

3★

1.5%

2★

1.8%

1★

14.8%

Based on 600 analyzed reviews. Sentiment is slipping: 79.0% of reviews in the last three months were positive, compared with 84.7% in the three months before that.

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