MoviePass

Entertainment & Events • United Stateswww.moviepass.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−9.6 vs. last month1.11 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#288of 322

Top 89% · Bottom Tier

#1 (best)#322 (worst)

#286Peer

#287Peer

#288This company

#289Peer

#290Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 75% negative

23%

positive

Positive23%
Neutral2%
Negative75%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

22.1%

Customer Support

19.2%

Loyalty

13.8%

Communication

10.0%

Product Quality

9.6%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 22.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 73.0% across this company's analyzed reviews.
•65 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

1.7%

4★

0.3%

3★

1.0%

2★

1.7%

1★

95.3%

Based on 600 analyzed reviews. Sentiment is improving: 8.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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