Customereye

Wattpad

Media & Content • United Stateswww.wattpad.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,695 days (about 1.8 per month). Busiest month: 5% of reviews. Languages: en 62%, de 10%, fr 8%.

Overall Score

40/100
1.76 ★ average rating · 100 reviews
40/100 from 100 reviews over 14 months, moderate confidence.

Media & Content average: score 59.1, rating 3.91 stars, reply rate 29.8%, over 827 ranked companies · benchmark 1 Nov 2026

Score

40.4

Industry average 59.1

18.7 below average

Rating

1.76

Industry average 3.91

2.15 below average

Reply rate

—

Industry average 29.8%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#690of 827 ranked in Media & Content
Top 83% · Bottom Tier
#1 (best)#827 (worst)
#688Peer
#689Peer
#690This company
#691Peer
#692Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

27% of reviews positive, 73% negative

27%
positive
  • Positive27%
  • Neutral0%
  • Negative73%

Sentiment Balance

Covering October 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Loyalty
Hidden
Product Quality
Hidden
Problem Resolution
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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