Hulu

Media & Contentwww.hulu.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

21/100

−3.6 vs. last month1.28 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#172of 172

Top 100% · Bottom Tier

#1 (best)#172 (worst)

#168Peer

#169Peer

#170Peer

#171Peer

#172This company

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%

positive

Positive21%
Neutral1%
Negative78%

Sentiment Balance

Covering September 2024 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 23% of reviews in this period, with 77% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.0%

Pricing

16.9%

Loyalty

15.8%

Problem Resolution

12.9%

Response Speed

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH95/100

95/100

signal score

•Built from a negative-review share of 75.3% across this company's analyzed reviews.
•31 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

2.2%

4★

0.7%

3★

3.0%

2★

11.5%

1★

82.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 4.6% of reviews in the last three months were positive, compared with 4.0% in the three months before that.

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