Based on public reviews and response behavior.
2,246 reviews over 1,543 days (about 44 per month). Busiest month: 31% of reviews. Languages: en 84%, unknown 12%, fr 2%.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
43.4
Industry average 66.3
22.9 below average
Rating
3.01
Industry average 4.28
1.27 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 47% negative
Covering September 2026 — 29 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 69% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,246 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Establish a multi-step host vetting process including identity verification, property ownership or rental authority confirmation, and periodic active-listing audits. Deploy automated checks that flag properties with disconnected contact numbers, unregistered businesses, or no guest communication history.
Create a dedicated rapid-resolution team with authority to issue refunds within 5 business days for verified cases of host cancellations, non-existent properties, or access failures. Introduce a guaranteed refund SLA published prominently at booking.
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