Based on public reviews and response behavior.
Among fully-analyzed Flight & Hotel Booking companies
64% of reviews positive, 36% negative
Covering March 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Showing 706 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Loyalty.
The most common complaint theme is Pricing, making up 10.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 762 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.
