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Flight & Hotel Booking • United Stateshometogo.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

44/100
−6.7 vs. last month3.96 ★ average rating · 677 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#196of 225
Top 87% · Bottom Tier
#1 (best)#225 (worst)
#194Peer
#195Peer
#196This company
#197Peer
#198Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral3%
  • Negative32%

Sentiment Balance

Covering October 2024 — 26 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 641 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
21.9%
Pricing
12.7%
Product Quality
12.4%
Response Speed
10.9%
Loyalty
10.8%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 12.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 31.5% across this company's analyzed reviews.
  • •15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5★
61.7%
4★
14.8%
3★
1.3%
2★
2.1%
1★
20.1%

Based on 677 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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