Based on public reviews and response behavior.
100 reviews over 486 days (about 6.3 per month). Busiest month: 22% of reviews. Languages: en 93%, fr 5%, de 2%.
These figures describe an earlier period, not the last 12 months.
Software & Web Services average: score 60.3, rating 4.04 stars, reply rate 35.6%, over 2,348 ranked companies · benchmark 2 Nov 2026
Score
38.2
Industry average 60.3
22.1 below average
Rating
2.98
Industry average 4.04
1.06 below average
Reply rate
—
Industry average 35.6%
not measured
Not ranked
no reviews in the last 12 months
53% of reviews positive, 47% negative
Covering May 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,348 ranked companies in Software & Web Services (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.156 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.200). Review the worst months in the trend data to identify specific operational or product issues.
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