Software & Web Services • United Statessupport.microsoft.com
Review data last updated .
Based on public reviews and response behavior.
558 reviews over 2,872 days (about 5.9 per month). Busiest month: 3% of reviews.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
48.1
Industry average 61.8
13.7 below average
Rating
2.89
Industry average 4.15
1.26 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
44% of reviews positive, 54% negative
Covering October 2024 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Share of theme mentions
Themes extracted from 558 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.235 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 48.1 sits in the bottom quarter of about 3,300 ranked Software & Web Services companies (25th percentile: 51, median: 61). The weakest topic and the reply rate are the two levers that move this score fastest.
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