Microsoft Support

Software & Web Services • United Statessupport.microsoft.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+21.4 vs. last month2.89 ★ average rating · 558 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#244of 363

Top 67% · Mid Pack

#1 (best)#363 (worst)

#242Peer

#243Peer

#244This company

#245Peer

#246Peer

Overall Customer Sentiment

Mid Pack

44% of reviews positive, 54% negative

44%

positive

Positive44%
Neutral3%
Negative54%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 520 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.7%

Problem Resolution

15.8%

Loyalty

12.5%

Communication

11.1%

Product Quality

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 26.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH80/100

80/100

signal score

•Built from a negative-review share of 71.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

40.7%

4★

6.8%

3★

2.2%

2★

1.8%

1★

48.6%

Based on 558 analyzed reviews. Sentiment is holding steady: 79.4% of reviews in the last three months were positive, compared with 74.4% in the three months before that.

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