SwapMyBills

Software & Web Services • United Kingdomswapmybills.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−16.7 vs. last month4.14 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#267of 363

Top 74% · Mid Pack

#1 (best)#363 (worst)

#265Peer

#266Peer

#267This company

#268Peer

#269Peer

Overall Customer Sentiment

Mid Pack

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral2%
Negative29%

Sentiment Balance

Covering October 2023 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.2%

Onboarding

13.4%

Response Speed

13.1%

Communication

10.1%

Product Quality

8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 5.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 50.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

66.8%

4★

11.3%

3★

4.8%

2★

3.5%

1★

13.5%

Based on 600 analyzed reviews. Sentiment is slipping: 76.8% of reviews in the last three months were positive, compared with 84.0% in the three months before that.

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