HubSpot

Software & Web Services • UShubspot.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−46.7 vs. last month3.19 ★ average rating · 1,134 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#330of 363

Top 91% · Bottom Tier

#1 (best)#363 (worst)

#328Peer

#329Peer

#330This company

#331Peer

#332Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%

positive

Positive54%
Neutral3%
Negative44%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,120 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

22.2%

Product Quality

18.7%

Customer Support

14.7%

Problem Resolution

10.6%

Onboarding

10.3%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 22.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 43.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

40.5%

4★

9.8%

3★

9.0%

2★

10.1%

1★

30.6%

Based on 1,134 analyzed reviews. Sentiment is improving: 60.7% of reviews in the last three months were positive, compared with 51.6% in the three months before that.

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