SMARTY

Software & Web Services • United Kingdomsmarty.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

+15.6 vs. last month2.86 ★ average rating · 1,410 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#339of 363

Top 93% · Bottom Tier

#1 (best)#363 (worst)

#337Peer

#338Peer

#339This company

#340Peer

#341Peer

Overall Customer Sentiment

Below Average

45% of reviews positive, 53% negative

45%

positive

Positive45%
Neutral2%
Negative53%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,399 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

15.5%

Product Quality

14.8%

Communication

14.2%

Pricing

12.7%

Problem Resolution

11.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 15.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 53.0% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

33.1%

4★

8.8%

3★

9.0%

2★

9.3%

1★

39.8%

Based on 1,410 analyzed reviews. Sentiment is holding steady: 32.7% of reviews in the last three months were positive, compared with 30.4% in the three months before that.

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