Customereye

Vidalux

Home & Livingwww.vidalux.co.uk

Review data last updated .

Based on public reviews and response behavior.

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187 reviews over 381 days (about 15 per month). Busiest month: 15% of reviews. Languages: en 100%, pl 1%.

Overall Score

63/100
−13.3 vs. last month4.56 ★ average rating · 187 reviews
63/100 from 187 reviews over 13 months, moderate confidence.

Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.8%, over 5,116 ranked companies · benchmark 15 Oct 2026

Score

63.2

Industry average 66.9

3.7 below average

Rating

4.56

Industry average 4.46

0.10 above average

Reply rate

—

Industry average 45.8%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#3048of 5116 ranked in Home & Living
Top 60% · Mid Packdown 141 from last month
#1 (best)#5116 (worst)
#3046Peer
#3047Peer
#3048This company
#3049Peer
#3050Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative13%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Customer Support
Hidden
Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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