Black Country Metal Works

Home & Living • United Kingdomwww.blackcountrymetalworks.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−1.6 vs. last month4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#196of 675

Top 29% · Upper Half

#1 (best)#675 (worst)

#194Peer

#195Peer

#196This company

#197Peer

#198Peer

Overall Customer Sentiment

Above Average

95% of reviews positive, 5% negative

95%

positive

Positive95%
Neutral0%
Negative5%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.2%

Product Quality

22.1%

Loyalty

12.5%

Response Speed

11.0%

Customer Support

10.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW6/100

6/100

signal score

•Built from a negative-review share of 6.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.0%

4★

3.2%

3★

0.2%

2★

0.0%

1★

1.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.2% of reviews in the last three months were positive, compared with 98.2% in the three months before that.

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