Customereye

Bestcustom

Home & Living • United Statesbestcustom.co

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

64/100
+17.1 vs. last month3.65 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#150of 675
Top 22% · Top Tier
#1 (best)#675 (worst)
#148Peer
#149Peer
#150This company
#151Peer
#152Peer

Overall Customer Sentiment

Category Leader

61% of reviews positive, 38% negative

61%
positive
  • Positive61%
  • Neutral1%
  • Negative38%

Sentiment Balance

Covering September 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 281 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
30.8%
Product Quality
18.6%
Response Speed
11.5%
Loyalty
10.0%
Customer Support
8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 30.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100
57/100
signal score
  • •Built from a negative-review share of 37.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5★
57.3%
4★
6.3%
3★
6.3%
2★
4.3%
1★
25.7%

Based on 300 analyzed reviews. Sentiment is slipping: 61.5% of reviews in the last three months were positive, compared with 70.6% in the three months before that.

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