Customereye

viagogo

Entertainment & Eventswww.viagogo.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

197 reviews over 21 days (about 286 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 89%, es 8%, pt 1%.

Overall Score

41/100
Short observation window (21 days)
3.91 ★ average rating · 197 reviews
41/100 from 197 reviews over 1 months, limited confidence. trend not shown: window under six months. one month holds 100% of the reviews.

Entertainment & Events average: score 64.2, rating 4.20 stars, reply rate 33.4%, over 1,458 ranked companies · benchmark 29 Oct 2026

Score

40.7

Industry average 64.2

23.5 below average

Rating

3.91

Industry average 4.20

0.29 below average

Reply rate

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Industry average 33.4%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#1305of 1458 ranked in Entertainment & Events
Top 90% · Bottom Tier
#1 (best)#1458 (worst)
#1303Peer
#1304Peer
#1305This company
#1306Peer
#1307Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

59% of reviews positive, 41% negative

59%
positive
  • Positive59%
  • Neutral1%
  • Negative41%

Sentiment Balance

Covering October 2026 — 197 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 41% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Pricing
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Delivery Shipping
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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