Based on public reviews and response behavior.
100 reviews over 822 days (about 3.7 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
68.5
Industry average 69.7
1.2 below average
Rating
4.48
Industry average 4.44
0.04 above average
Reply rate
—
Industry average 46.4%
not measured
Not ranked
no reviews in the last 12 months
81% of reviews positive, 19% negative
Covering September 2014 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 2% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 46 mentions with a sentiment score of 83.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
