Apparel & Fashion • United Stateswww.urbanoutfitters.co.uk
Review data last updated .
Based on public reviews and response behavior.
2,466 reviews over 5,693 days (about 13 per month). Busiest month: 8% of reviews. Languages: en 74%, unknown 24%, fr 1%.
Apparel & Fashion average: score 63.4, rating 4.26 stars, reply rate 38.2%, over 2,170 ranked companies · benchmark 11 Oct 2026
Score
46.2
Industry average 63.4
17.2 below average
Rating
3.75
Industry average 4.26
0.51 below average
Reply rate
—
Industry average 38.2%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,466 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,170 ranked companies in Apparel & Fashion (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.216 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.2 sits in the bottom quarter of about 2,200 ranked Apparel & Fashion companies (25th percentile: 54, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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