Customereye

TriSports

Sports & Fitness • United Stateswww.trisports.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
−7.2 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#131of 174
Top 75% · Bottom Tier
#1 (best)#174 (worst)
#129Peer
#130Peer
#131This company
#132Peer
#133Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering October 2017 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2017.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.4%
Product Quality
13.5%
Response Speed
12.8%
Customer Support
12.5%
Loyalty
11.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • •Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
74.8%
4★
11.5%
3★
5.7%
2★
3.7%
1★
4.3%

Based on 600 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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