Horizon Fitness

Sports & Fitness • United Stateshorizonfitness.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−17.8 vs. last month3.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#158of 174

Top 91% · Bottom Tier

#1 (best)#174 (worst)

#156Peer

#157Peer

#158This company

#159Peer

#160Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral2%
Negative34%

Sentiment Balance

Covering October 2024 — 40 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 53% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.1%

Onboarding

18.1%

Customer Support

11.7%

Product Quality

10.5%

Response Speed

9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 43.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

59.5%

4★

8.2%

3★

5.8%

2★

4.5%

1★

22.0%

Based on 600 analyzed reviews. Sentiment is slipping: 68.5% of reviews in the last three months were positive, compared with 75.3% in the three months before that.

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