Based on public reviews and response behavior.
600 reviews over 693 days (about 26 per month). Busiest month: 11% of reviews.
Sports & Fitness average: score 63.4, rating 4.32 stars, reply rate 31.1%, over 1,492 ranked companies · benchmark 18 Oct 2026
Score
43.2
Industry average 63.4
20.2 below average
Rating
3.65
Industry average 4.32
0.67 below average
Reply rate
—
Industry average 31.1%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 36% negative
Covering November 2024 — 58 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 29% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,492 ranked companies in Sports & Fitness (benchmark 18 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 43.2 sits in the bottom quarter of about 1,500 ranked Sports & Fitness companies (25th percentile: 55, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
"Product Quality" is the strongest recurring theme in the reviews: 282 mentions with a sentiment score of 77.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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